What order tracking updates will I receive?Updated 3 months ago
We'll keep you in the loop about your order journey through convenient email and SMS notifications. Here's what to expect:
In Transit: Get notified with an estimated delivery timeframe when your order leaves our warehouse. Please note: tracking details may take 24-48 hours to appear.
Out for Delivery: You'll receive another notification with a detailed timeframe when your package gets close.
Delivered: You'll receive a final notification confirming successful delivery.
Exception: If an unexpected delay or issue occurs with your shipment, you'll be notified with details and next steps.
Manage Your SMS Notifications:
You can easily opt out of SMS updates by replying with the word "STOP" to any text message you receive from us. Please note, we are not able to respond to other SMS messages for order inquiries. For further assistance, feel free to email us at [email protected] or call our customer support center at 1-800-351-6106 (Monday – Friday 8AM-9PM EST and Saturday 9AM-8PM EST).
Additional questions?
Don't hesitate to contact our friendly customer service team:
- Phone: Call us at 1-800-351-6106 Monday-Friday 9AM – 5PM
- Email: [email protected]