Why isn't my discount code working?Updated 3 months ago

Here are the some common reasons why a discount code might not be applying:

Code Expired:  

• Some discounts have specific expiration dates or timeframes. Double-check the code details for any expiry information.

Code Mismatch:

• Ensure you're entering the code exactly as it appears, including any hyphens, or special characters. Tip: copy and paste the code to avoid typos. 
• Make sure you are applying the code to eligible items and categories. Some coupons may be restricted to specific products or collections.

One code per order: 

• You can only use one discount code per order. 

Minimum Order Value:

• Some discount codes require a minimum purchase amount to be valid. Check the code details for any minimum order value requirement.

One-Time Use:

• Some discounts are valid for a single use only. Double-check the discount code details and if you've already used the code before.

Technical Difficulties:

• In rare cases, there might be a technical issue preventing the code from applying. If you've checked all the above and the code is still not working, please contact our customer support team for assistance. 
  • Phone: Call us at 1-800-351-6106 Monday-Friday 9AM – 5PM
  • Email: [email protected]